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First-Hand Privacy Policy

 

First-Hand is a music production school from Andy Technimatic.  This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

 

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What type of cookies do we use?

  • How to manage your cookies

  • Privacy policy of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

 

What data do we collect?

First-hand collects the following data:

  • Personal Identification Information (Name, email address, location, phone number)

  • Information from a student questionnaire (skill level, length of time producing music, skills you are interested in etc)

 

How do we collect your data?

You directly provide First-Hand with most of the data we collect.  We collect data and process data when you

  • Register online or place an order for any of our products or services

  • Voluntarily complete a student questionnaire 

  • Submit your email address on our sign-up mailing list

  • Submit your name, email address and location using our contact us form

  • Use or view our website via your browser’s cookies

  • Send us an email on the contact page

How will we use your data?

First-Hand collects your data so that we can:

  • Process your order and manage your account

  • Email you with special offers or information on our products and services we think might interest you

  • Keep in touch during one to one sessions and ongoing educational communications

 

We will never share your data with any third-party companies or sources.

 

When First-Hand processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

How do we store your data?

First-Hand securely stores your data and we will keep your data for ongoing marketing purposes and ongoing tutoring communications.  You can opt out from this at any time by contacting info@first-hand.co.uk.

 

Marketing

First-Hand would like to send you information about products and services of ours that we think you might like.  If you have agreed to sign up to our mailing list, you may always opt out at any time.

 

You have the right at any time to stop First-Hand from contacting you for marketing purposes.

 

If you no longer wish to be contacted for marketing purposes, please email us info@first-hand.co.uk

 

What are your data protection rights?

First-Hand would like to make sure you are fully aware of all your data protection rights.  Every user is entitled to the following:

 

The right to access – You have the right to request First-hand for copies of your personal data.  We may charge you a small fee for this service.

 

The right to rectification - You have the right to request that First-hand correct any information you believe is inaccurate.  You also have the right to request Frist-hand to complete information you believe is incomplete.

 

The right to erasure – You has the right to request that First-Hand erase your personal data, under certain conditions.

 

The right to restrict processing – You have the right to request that First-Hand restrict the processing of your personal data, under certain conditions.

 

The right to object to processing – You have the right to object to First-Hand’s processing of your personal data, under certain conditions.

 

The right to data portability – You have the right to request that First-Hand transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you.  If you would like to exercise any of these rights, please contact us at our email – info@first-hand.co.uk

 

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information.  When you visit our website, we may collect information from you automatically through cookies or similar technology.

 

For further information, visit http://allaboutcookies.org

 

How do we use cookies?

First-Hand uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – First-Hand uses these cookies so that we recognize you on our website and remember your previously selected preferences.  These could include what language you prefer and location you are in.  A mix of first-party and third-party cookies are used.

  • Advertising – First-hand uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.  We do not share this information with any third parties.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser.  However, in a few cases, some of our website features may not function as a result.

 

Changes to our privacy policy

First-Hand keeps its privacy policy under regular review and places any updates on this web page.  This privacy policy was last updated on the 16th March 2020.

 

How to contact us

If you have any questions about First-Hand’s privacy policy, the data we hold on you, or you would like to exercise one of your date protection rights, or any further questions, please do not hesitate to contact us.

 

You can email us at info@first-hand.co.uk, or via any of our social media channels.